Under the general direction of the co-Executive Directors, the Director of Development and Membership Services directs the work of the Development Team and manages the financial and human resources of the team. The Director’s responsibility for fundraising includes programs for donor acquisition, planned giving, monthly donors, major gifts and bequests, and membership development. The Director is also responsible for developing projections for future fundraising and setting fundraising targets in consultation with the co-Executive Directors. Also, the Director ensures that the operational plan and budget of the Development team are drafted on a yearly basis. The Director functions as a representative of the Council in discussions and meetings with the Council’s union. In conjunction with the Council’s other Directors, the Director is responsible for the production of Council policies, procedures, and work rules.
Implementation of the Council’s fundraising strategy, which is accomplished by (40%):
- Monitors and updates the yearly operational plan and budget to best meet fundraising goals as determined in conjunction with the co-Executive Directors and the Board of Directors.
- Plans and implements appeals for donations and ensuring the appeals fall within budget.
- Oversees the management of the donor database, including relevant hardware and software, and ensures its accuracy and usefulness are maintained via upgrades, if necessary.
- Ensures all practices with respect to the use of donor information meet the requirements of the Council’s policies.
- Manages the administration of external contracts specified in the operational plan, including mailing houses, telemarketers, etc..
- Oversees identification of prospects in support of donor programs, including the purchase or trade of prospect lists.
- Acts as an emergency replacement for employees on the Development team for short periods of time.
- Tracks development progress and reporting regularly to the Executive Director, and to the Board of Directors at regularly scheduled Board Meetings.
- Oversees and approves effective membership and marketing materials to meet the operational plan and goals determined by the Board of Directors and the Executive Director.
- Maintains effective donor relations and provides the co-Executive Directors strategic advice on the same.
- Oversees foundation relations and participates in the development of proposals, follow-up, and reporting.
- Provides strategic advice to the co-Executive Directors and Board. and
- Performs all similar and related duties.
Responsible for human resources and supervisory functions (30%):
- Determines the hiring needs of the Development team, drafts new job descriptions where appropriate, and makes recommendations to the co-Executive Directors and the Board of Directors for the creation of new positions or to leave positions vacant.
- Determines the hiring process and choosing a successful candidate in accordance with relevant laws and/or the collective agreement.
Management of Employees
- Oversees the assignment of work to all members of the team, and ensuring the operational plan and budget are met.
- Acts as an interim director of other teams in the absence of a Director, or as assigned by the co-Executive Directors.
- Ensures team members’ job descriptions are up to date.
- Provides coaching and mentoring to employees regarding expectations of performance and behaviour.
- Provides employees with ongoing feedback regarding their performance, including an end of probation review and a yearly performance review.
- Investigates possible misbehaviour; applies discipline and ensures that the collective agreement and all relevant laws are followed.
- Terminates or lays off team employees in accordance with the collective agreement and relevant laws.
- Determines the training needs of the team:
- Schedules and approves requests for vacation and leaves; and approves requests for overtime.
- Manages attendance and disability in accordance with the collective agreement and applicable laws.
- Where appropriate, deals directly with government agencies, or insurers, in respect of team employees or former employees; and,
- Acts as a grievance officer for his or her team by receiving, filing, investigating and responding to union complaints and grievances.
- Functions on joint employer and union committees including the Labour Management Committee, the Joint Consultation Committee, the Health and Safety Committee, and other Committees as assigned by the co-Executive Directors; and,
- Assists in the development of a mandate for negotiations in anticipation of collective bargaining.
Under the general direction of the Executive Director, the Director of Development and Membership Services is responsible for the administration on his or her team, which is accomplished (20%):
- Plans, develops and presents a yearly team budget and operational plan in consultation with Board counterparts, the Executive Director, the Director of Finance, team members and others of the organization.
- Communicates with external funding agencies as required.
- Approves and monitors requests for travel, budgeted and non-budgeted expenditures, and per diems, in accordance with the collective agreement and relevant policies.
- Holds regularly scheduled team meetings to ensure work is properly planned and assigned, and to resolve operational issues; and,
- Performs all similar and related duties.
General teamwork and operations (10%)
- contributes to an environment of respect, collegiality and professionalism within the work environment.
- Utilizes tact, discretion, and judgement at all times, including within the Council’s teams and with external partners, allies, and stakeholders.
- Contributes to cross-team projects, working-groups and campaigns while building a rapport with colleagues from other teams.
- participates in the planning and implementation of The Council’s long-term and annual plans and strategies.
- participates in regular joint work planning and work plan review sessions and annual performance evaluations;
- contributes to team coordination using current project management and collaboration tools.
- participates in team meetings to coordinate work, resolve operational issues and ensure harmonious relations amongst team members;
- contributes to the preparation of reports to the co-Executive Directors and the rest of the organization as required.
- Commitment to the Council’s values, vision and direction.
- Knowledge of current national economic, social and political issues.
- A minimum of 5 years of experience in membership development and fundraising, preferably in a position of senior responsibility.
- Understanding of donor “moves management” and the donor pipeline, including upgrading, renewing, converting to monthly and major gifts and legacy giving.
- Knowledge of fundraising techniques, including the capacity to identify and target major funding prospects and to plan and deliver donor programs.
- The ability to plan, develop, consolidate, and implement operating plans and budgets.
- Ability to manage multiple projects under tight deadlines and limited budgets in an environment where priorities constantly evolve and may change rapidly.
- Ability to monitor budget expenditures to determine compliance with approved budget.
- Knowledge of human resources practices, particularly in a unionized environment.
- Ability to direct staff, including assigning, prioritizing, and scheduling work assignments.
- Capacity to develop clear goals to measure success of operational plans and budgets.
Skills and aptitudes
- excellent communication skills, both oral and written, in English; French is considered an asset;
- strong interpersonal skills and the ability to exercise tact, discretion and judgement at all times.
- curiosity and willingness to always be learning.
- proven administrative skills and an organized approach with an ability to prioritize and effectively handle many demands.
- capacity to work in a self-directed manner and demonstrated ability to work well within a team setting; and,
- strong computer skills including word-processing, team-collaboration tools, communications, spreadsheet and database software.
- Strong knowledge of Raisers’ Edge and Raiser’s Edge NXT software.
- Relevant degree and/or equivalent educational qualifications.
This position is based in Ottawa from our offices at 240 Bank St. During the COVID-19 pandemic, this position will be required to work from home.
This is a full-time permanent position. Pay scale starting at $95,000.00 with benefits.
The Council of Canadians is committed to employment equity. We seek to build a diverse and welcoming team. We encourage individuals from communities facing systemic barriers to apply, including people of colour, Indigenous people, the Black community, women, LGBTQIA2S and people with disabilities. Please indicate in your application if you would like to be considered for employment equity. Any such disclosure is voluntary, and you may identify with more than one community or group.
The Council further welcomes and encourages applications from people with disabilities and will make every effort to fulfill requests for accommodation. If you require accommodation to complete and submit your application and/or during the interview process, please advise the recruitment contact person, so arrangements can be made.
We appreciate all applications but only candidates selected for interviews will be contacted.
You can check the status of the recruitment process on our website at http://canadians.org/jobs.